Kym Illman

Kym Illman


Kym Illman official website

Founder and director of Messages On Hold

Author of The Future Is Customer Service


Kym Illman Wins Media Man Social and Community Entrepreneur Of The Month - December 2010


Election 2010

Australia 2010

The Message Group

Messages On Hold

Kym Illman official website

The Groove Gallery

Dream Holiday Homes


Kym Illman Gets Into Christmas Spirit; Nominated For Media Man Social And Community Entrepreneur Of The Month Award - December 2010

Message For Media Man From Messages On Hold Man!

Hi Greg Tingle

Every year I drench my home in colourful Christmas lights and synchronise them to music. Many of the Messages On Hold team have helped out with this year's display and I promise you, it's spectacular! You can even forward it to your friends and loved ones as a free Christmas eCard by clicking the 'send to a friend' button.

Watch the video

It's taken around 500 man hours to build using 65,000 LEDs and 7kms of cabling. Last year we raised $27k for the local children's hospital and if you love the video, the Princess Margaret Hospital would certainly appreciate any donation you care to make.

And just finally, if you'd like to watch the 'behind-the-scenes' web series on the making of the World's Best Christmas Lights, join the facebook group here.

Kind regards

Kym Illman | Managing Director

Messages On Hold

Australia: 08 9260 4400
Singapore: 6220 9839


Australian Casino Entrepreneurs James Packer And Shane Warne In Biz!, by Greg Tingle - 3rd September 2010

Australia is tipped to see a new casino entrepreneur... with a dash of music, entertainment and technology on the stranger to Aussies, Yanks, Pommies or Pakistanis... enter Shane Warne. Warnie has dabbled in gaming over the years, most notably as a face for poker room 888, (getting a one up on PartyGaming), however his upcoming collaborations with Crown casino king James Packer, has sent the gaming, gambling and celeb world into a frenzy. Media Man thinks its music to the ears of Crown Limited investors and WA businessman, Kym Illman aka 'Mr Ambush Marketing'...we turn up the music and let the party begin...

Australian Casino, Gaming And Lifestyle Entrepreneurs Unite: James Packer and Shane "No Spin" Warne; Kym Illman Marketing Aussie Gumleaf Mafia Connection...

Warnie and Packer, long time mates and associates, have been working on something big for quite a while now, and the past Warnie - Kym Illman - Messages On Hold campaigns have been impossible to miss, thanks in part to Max Markson and even everyones favorite... wait for it... Media Man.

Cricket legend, poker player and Aussie larrican, Shane "No Spin" Warnie is officially going into business with Aussie casino and lifestyle king, James Packer. Warnie sure know how to pick mentors, also getting guidance and business opportunities from fellow mate Kym Illman, over the years. Yep, the 'Aussie Gumleaf Mafia' is leaping ahead in leaps and bounds. It's enough to make Gambling911 resident and friend to all, Kasino Koala, blush and fall out of his tree.

Back to business at hand, this year the Packer - Warnie collaborating with bit hitting the casinos, and they also have a few tricks up their sleeve for cafes, restaurants, gyms and other venues down under in Australia, and they don't have to be existing 'Gumleaf Mafia' or Warne - Packer inner circle to get in on the action, depending on what b2b deals are of interest. However, the casino joint venture is a Crown Limited thing, and the spinner might just get his own branded poker room at Crown if he plays his cards right.

Warne has been on fire, and not just fired up and pissed about what happened with the Paki fixing scandal. The legend is also tipped to get an 'Ashes' talkback show on Network Nine. No coincidence that Bondi Beach local David Gyngelll, just happens to be the CEO of Nine, and holds a seat on the Crown Limited board. Again, relationships matter, as does loyalty. A couple of Aussie media entrepreneurs have purchased Crown shares over the years in a big picture - holistic type strategy, and the same happened with Virgin, owner Richard Branson also being on good terms with Packer.

The spinner remains tight lipped on some matters, but did tell press a bit about his passion for good music. Ah, his colourful exploits with a few blond goddesses over the years hinted at that. Music does get one in the mood, so does coffee and a few other unspeakables.

Warne, a mark for '80s music, have taken like a duck to water for the music industry. Specifically lyric-free ambient music, set to calm the soul, energise the body and warm the heart. Yep, we're been reading up on the sales blurb too.

Warne yesterday spruiked his latest biz alliance Groove Gallery, a company that sells ambient music to gyms, cafes and restaurants that wish to "sub-consciously" put their customers in the mood to spend a dollar or ideally, much more.

Shane Warne Inc, a spin off from Billionaire Inc, now sports roughly 16 business investments at last count. There's "Advanced Hair, yeah yeah" poker website 888, a Messages on Hold deal, luxury designer Dunhill and a bush tucker bag of paid gigs and appearances et al with Channel Nine, Sky Sports and Cricket Australia, and god knows what else on the boil. Media Man TV?

His family and life after cricket and some key motivators.

Speaking with News Limited Warnie shared "We've got two or three that we are looking at at the moment, there's a business that I have with James Packer that we'll be launching next year. I'm not sure James would want me talking about that yet".

He's seriously cashed up, but he's not really a showoff. More a lifestyle guy who loves his family and big boys toys.

We obtained quite a property asset list of Warnie... $9 million Middle Brighton home, a $3.35 million investment property in Sandringham, and a $2.2 million holiday home in Arthur's Seat and a home in London. Who knows what else he has. How about a Bondi Beach pad too mate, if you haven't already. We might see you up at Icebergs Bergs Gaming

As you might have cottoned on, things are good for the spin man..."Life is going great, never been better," he said.

For Warnie its been about ups, downs, roller coasters, working hard and playing 'n party int harder. Clearly things are on the up and up for Warnie, be it business, pleasure and passion, or more likely, both. Knock em for 6 sport.

Paki Cricket Scandal...Warnie Speaks...

Just on the red hot subject matter of cricket for moment. Warne said "I thought that the game was clean now with the anti-corruption people there". We're not certain if that's music to the ears of inner circle Packer and Illman or not, but this Aussie 'Gumleaf Mafia types have a habit of turning controversy and negatives into bags full of cash' whispered a Media Man insider, (at a well known Bondi Beach cafe interested to give the music a test run... hint Sparrow). Ah, relationships matter. Media Man believes that relationship marketing, buzz marketing, and the simple concept of headline grabbing Shane Warne will pretty much guarantee the success of all or most of Shane Warne linked campaigns in the foreseeable future.

We think the Packer - Warne - Illman collaboration is a can't miss, and poised to knock 'em for 6 success, but what do you think? Tell us in the forum.

Readers, know the odds, bet with your head, not over it, and have fun.

Kym Illman was sacked from a Perth TV station in 1988. Today he is the owner of The Message Group, an award-winning group of companies covering a range of industries including visual marketing, audio production, corporate training and hospitality. This international business turns over in excess of AU$13m/year and employs more than 100 staff in Australia and Singapore.

Kym’s passion for wowing clients has been one of the major factors in his company’s amazing success. His latest book, The Future IS Customer Service (also available as a 3-CD talking book), features more than 200 real-life stories on the subject, as well as proven strategies that staff, managers and business owners can use in their own organisations.

Kym runs his own acclaimed seminars throughout the Asia-Pacific region on subjects ranging from telephone etiquette and ambush marketing through to customer service. A recognised authority on the latter, he’s been featured on The Today Show, A Current Affair and CNBC, as well as 2GB, 3AW, 6PR, 4BC and ABC radio. Versions of Kym’s seminars have since been released on CD & DVD.

Acknowledged as Australia’s premier ambush marketer, Kym has secured more than AU$1m worth of free media exposure over the past decade. In fact, millions of people have seen the familiar Messages On Hold logo at sporting and newsworthy events around the world.

Kym represented Australia in the World Young Business Achiever Award in 1995 and was named 2007 Ernst & Young Entrepreneur of the Year, Western Region. He's also a much sought-after public speaker, presenting to small and large corporate groups on a range of topics including customer service, ambush marketing, telephone techniques and the secrets behind his rags-to-riches success. (Credit: Kym Illman).



Aqua Villa

Kym Illman is the king of ambush marketing.

Kym Illman is an ambush marketing and customer service expert.


Messages On Hold

For more information contact:

Greg Tingle
m: 0434 115 348

Media Man Australia is delighted to have assisted Kym Illman with media and publicity

Money Girl and Kym Illman

Media Portfolio

Network Nine 'A Current Affair' - Rags to riches

Network Nine 'Today', 'A Current Affair'

4BC Radio, ABC Radio, 6PR

The Sydney Morning Herald, The Age, The Sun-Herald, The West, The Advertiser, Marketing Magazine, B&T, The Bulletin, BRW, Australian Financial Review